Our team of EHS specialists will be with you for every step of the onboarding process. We’ll analyze your unique needs and configure software accordingly to deliver the compliance management, incident management, and other EHS management solutions in the way that you need them.

Our remote and onsite user-training capabilities give our customers the product knowledge and skills they need to succeed from day one. Our user training modules include: System Administrator and Super User Training, Train-The-Trainer, Beta/User Acceptance Tester Training, End User Training, and IT Support Training.

Every VelocityEHS customer receives access to full application support services. We make it easy for users to contact our Customer Service Team and submit support requests, which are resolved in the most accurate and timely manner possible. Customers who are subscribed to chemical management services also receive access to their own dedicated customer care website where support issues and requests can be sent directly to the Customer Service Team, with the ability to view the status of issues and requests 24/7 at the touch of a button.

When you do business with VelocityEHS, you become part of a community of users who share skills, best practices, and expertise with one another. A tremendous source of EHS and software advice, over the years our user community has become one of our most powerful assets.

With VelocityEHS, you never have to worry about access or hosting issues. Our servers are up 24/7, guaranteed, and feature connection, power redundancy, and full back-up. This provides the performance you need while reducing the burden on your internal IT resources, and eliminating up-front licensing and hardware costs. Our privacy, security, up-time, and disaster recovery controls have been third-party verified against national and international standards.

Since 2011, the VelocityEHS Platform has been annually certified by third-party audit firm Auditwerx for compliance with AICPA SOC 2 Type II standards (formerly SAS 70). Adherence to SOC 2 also ensures close alignment with a wide range of national and international data protection requirements, including PIPEDA, ISO 27001, HIPAA, CSAE 3416 Type 2, ISAE 3402 Type 2, EU-GDPR, Privacy Shield, and similar Safe Harbor principles.

VelocityEHS leverages strong encryption to protect your data, supporting the highest Transport Layer Security, ensuring all data transmitted between your web browser and our servers remain private and integral.

Our secure hosting facility is equipped with state-of-the-art security features, including 24-hour staffing, photo identification systems, and biometric identification devices.

VelocityEHS enforces tight operating system-level security by using a minimal number of access points to all production servers. We protect all system accounts with passwords and follow best practices for regularly modifying them. All servers are regularly patched with the latest security patches and updates.

Our Infrastructure is designed for 24/7 operation, with built-in redundancy at every point of our SaaS solution. Climate controlled data centers, redundant storage and flash arrays, load-balanced web applications, robust database platforms, and redundant hardware are among the many highlights.

All customer data is continuously backed up and stored at a secure off-site facility.

A valid username and password are required to access all elements of the VelocityEHS SaaS platform. All transactions are authenticated.

Our Infrastructure is continuously monitored for attempted network attacks on a 24/7 basis, employing a suite of dynamically-updated leading-edge Firewalls and software tooling including Anti DDOS, Antivirus / Malware Inspection, and Intrusion Detection Systems/Intrusion Prevention Systems (IDS/IPS).